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Terms And Conditions

Terms and Conditions

 

Merchandise Return Policy

We offer a 100% satisfaction guarantee.  If you have any sort of issue with your purchase then please contact us so we can make it right.  Please contact us within 30 days of your purchase if you have any questions. If you decide to return an unused product, we will be happy to oblige. However, there is a 10% restocking fee. If you change your mind on the product and decide to purchase something of greater value, we will waive the restocking fee.


Return Merchandise Authorization
To return an item, you must email customerservice@kcturbos.com, to speak with one of our Customer Service Representatives. More Information

Core Return Policy
All core returns shipping charges are the customers responsibility unless otherwise stated on the product page or a return label provided

Pricing Terms and Conditions
Pricing is subject to change without notice and pricing/availability is confirmed once order is placed. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

Unauthorized Returns
Items returned to KC Turbos without a valid RMA sheet included it will not be processed.

Shipping Policy

We cannot guarantee that a product will be delivered on time via the upgraded shipping option you selected. We will ship the product via your shipping option that was purchased if it is available. Once the product leaves our shop, it is in the hands of the shipping company. We cannot control weather conditions, shipping company errors, etc. If there is a delay on your package, please contact us and we will be happy to look into it for you. If the shipping company approves a full or partial refund due to an error on their part, we will pass along the information as deemed appropriate. Currently, UPS does not have guaranteed delivery due to the Covid pandemic. If you select upgraded shipping and it does not arrive in the time frame you selected, UPS will not refund the shipping expense. See our Shipping/Returns Page for more Info

 

Wrong Item Return/Core Return
Items or cores not returned to KC Turbos within the specified time period will be found to be, outside of our terms agreement. If we cannot contact you and/or have not received confirmation of item/core return you will be charged for the retail value or core value of these items.

Restocking Fee
All returns may be subject to a restocking fee of 10%..

Warranty

All KC Turbos turbos come with a 1 year limited warranty, unlimited miles. Any non-KC Turbo brand turbos have varied warranty duration depending on the manufacturer (aka Borg Warner, Garrett, etc)

In the unlikely event of failure, KC Turbos will, for a period of twelve months from the date of shipment for non-commercial applications and at its option, repair or replace the turbo. KC Turbos sole and exclusive obligation under this warranty is limited to, at KC Turbos’ option, repair or replacement of the defective parts. You will be required to send in the turbo or turbo part for inspection so KC Turbos can determine the exact failure and repair or replace as needed. See Warranty Page for more Info

Chargeback Details
By proceeding through checkout you are agreeing to all Terms and Conditions set forth on this page, your IP address is logged, and a copy of this agreement will be provided to your card company if you initiate a chargeback. Unless there are extenuating circumstances, all chargebacks will be turned over to our attorney and a collection agency for restitution. 

Please Be Aware - EPA Warning
Warning: RACE ONLY products manufactured and sold for installation on vehicles to be used solely for competition purposes, which, once installed, may never be used, or registered or licensed for use upon a public road or highway. If you install this part on your vehicle and use that vehicle on a public road or highway, you will be considered in violation of the Clean Air Act and personally subject to a civil penalty of $4,454.

Clean Air Act Title II Section 203 Code 7522(a)(3)

  1. For any person to remove or render inoperative any device or element of design installed on or in a motor vehicle or motor vehicle engine in compliance with regulations under this subchapter prior to its sale and delivery to the ultimate purchaser, or for any person knowingly to remove or render inoperative any such device or element of design after such sale and delivery to the ultimate purchaser; or
  2. For any person to manufacture or sell, or offer to sell, or install, any part or component intended for use with, or as part of, any motor vehicle or motor vehicle engine, where a principal effect of the part or component is to bypass, defeat, or render inoperative any device or element of design installed on or in a motor vehicle or motor vehicle engine in compliance with regulations under this subchapter, and where the person knows or should know that such part or component is being offered for sale or installed for such use or put to such use;

 

Agreement Acceptance
By using this website or making a phone order with www.kcturbos.com, and accepting the aforementioned terms and conditions of use at checkout the buyer is bound to abide by it. These terms are non-negotiable and are a legally binding agreement between parties. If the customer does not agree they should not complete the checkout process and call us with any questions/concerns.

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